Understanding Your Product Warranty
Warranty terms may differ by chair model, configuration and the documentation applicable to your order. Review the applicable warranty document before confirming your purchase.
Warranty Overview
Aurea Public Seating's published warranty information directs customers to request the applicable warranty documentation for their specific chair model.
Exact warranty periods, covered components, exclusions and remedies have not been published as a universal policy for every Aurea product.
This page provides guidance for requesting warranty information. It does not create or extend a product warranty. Any applicable coverage must be determined from the warranty documentation supplied for your specific product and order.
Coverage & Product Information
Before placing an order, request the warranty document applicable to the exact chair model and configuration being quoted. The following information should be reviewed in that documentation.
Confirm the applicable warranty duration and the date from which coverage begins.
Request details of the chair components covered under the applicable warranty.
Review the exclusions, maintenance instructions and any conditions associated with the applicable coverage.
Confirm the remedies specified in the warranty document and any conditions associated with them.
Claims & Required Documentation
The applicable warranty document should explain the claim procedure, required supporting information and available remedies.
If you have a product concern, contact our team and identify your chair model, order information and the nature of your inquiry. Our team can direct your request to the appropriate support process.
Do not assume that a replacement, refund, repair or specific response period is guaranteed. Applicable procedures and remedies are determined by the relevant warranty terms and any applicable law.
Request Warranty Documentation
Contact Aurea Public Seating with your chair model, order information if available, and the warranty details you would like to confirm.
For new project inquiries, request the applicable warranty documentation before finalizing the seating order.
Send your selected chair model and request the applicable warranty document, including the coverage period, covered components, exclusions and claim procedure.